1116 E Mountain street - Kernersville, NC - 27284 - 336.992.1960

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Our merchant system is 100% secure in processing payments. Charges on your statement from your financial institution may appear as "Colfaxdiscount" or "CDS".

frequently asked questions & general information

Availability

In-Store Items

 We do our best to stay up-to-date on in-store item availability. Should you have your eye on something and it sells, we can likely order another one from our sister warehouse. Avoid that heartbreak by placing a deposit down and reserving the item or items your interested in.


Catalog Items

As with our in-store items, we try to stay as current as possible with the availability of our catalog items. The first thing we do with any item of interest is call the warehouse to ensure it is still available before continuing with any potential order. Catalog orders typically arrive to us within 24-48 hours.

Security

Pick Up & Delivery

Picking Up

To ensure that your item makes it home safe & sound with you, we offer complementary protective wrapping on all items. All pick ups will be scheduled during normal business hours. 



Deliveries

For all product deliveries, we charge a non-refundable $50 delivery fee. This fee will be included in your final cost. Please note that this price may vary depending upon the delivery location. We include complementary protective wrapping on all delivery items for safe shipment. 

Safety

Wevalue privacy and security as much as anyone else. We do not share or sell anyone's information with third parties.

Satisfaction

We do our absolute best to answer all messages and emails in a timely fashion. We stand by our products and vow to give the highest level of service to each person we meet, both online and in person.